Transferring and Retaining Business Critical Knowledge Within Your Company
Joe DeConno, Assistant Vice President, People Analytics and Workforce Planning, CNA Insurance
An aging workforce and higher employee movement (both within and outside of your organization), create a unique business risk. As our workforce changes how do we capture, document and retain the key business critical knowledge that an employee has gained through years of company and industry experience? Is your organization prepared for the knowledge loss risk associated with the retirement, attrition or promotion of talent that possess customer, product, industry, job, company, or regulatory business-specific knowledge? This session will focus on how an organization can reduce that risk.
During the session, we will:
• Learn ways to identify critical business knowledge risk within your organization
• Identify tools for documenting business critical knowledge
• Outline the details of a full knowledge transfer process