“Talent Matters” at Juniper– Understanding PM as Activity vs. Outcomes, Compliance vs. Judgment
Jeff Jacobs, Director Leadership and Organization Effectiveness, Juniper Networks
Back in 2009, Juniper Networks found the classic performance management system to be a barrier to its goal of disruptive innovation. Leveraging neuroscience, Juniper launched a redesigned performance management process under the name “Talent Matters” which quickly gained attention with its elimination of performance ratings as well as written reviews. It is now eight years later and while Juniper has retained several of the original components of Talent Matters, other components have changed and evolved. Jeff will present some common performance management challenges, what Juniper learned from colleagues and managers about Talent Matters in practice, a brief overview of the original design, as well as a deeper dive into its continuing evolution. Join us for this interactive discussion.
• Understanding of the performance management journey of this 9,000-person, 50-country
technology company, including what worked and what didn’t
• Awareness of variables to assess your company’s performance management needs
• Enhanced appreciation of the distinction between an activity-based approach to an outcome-based approach
• Consideration of process and compliance vs. judgment and capability