Blair Williams, Vice President HR Services, Cardinal Health
More than any time in recent memory, the human resource function has an opportunity to step up to a more strategic role in the industry, helping their organizations grapple with changing demographics, healthcare reform and other new statutory requirements, new working styles and new technologies. With HR striving to be more strategic and healthcare organizations under pressure to keep costs down, the explosion of popularity in shared services models should come as no surprise. Shared services are an increasingly common organizational response to creating more efficient service delivery as costs can be reduced and quality/consistency can be improved from centralization of services. Today, healthcare HR leaders are facing challenges and pressures unlike any we have seen for decades – delivering value with fewer resources, maintaining positive corporate culture in the face of constant disruptive change, attracting and retaining the right talent in the right positions and delivering high-quality service at lower costs. An HR Shared Services model can be a critical component of the solution required to address an organization’s needs. Join our presenter as he describes Cardinal Health’s experience in creating and executing a centralized HR function. Some of the key topics that will be explored:
• Organizing for success: HR team roles and alignment
• The role of technology and employee self-service
• In-house or outsource?
• Partnering for success: developing and maintaining strategic vendor partnerships
• Keeping up with changing regulation
• Implementation and change management