Kristin Ekkens, Manager Inclusion & Diversity Center of Expertise, Spectrum Health System
With the passage of the Patient Protection and Affordable Care Act, health care organizations need to think differently now more than ever. From attracting and retaining top talent to managing a changing workforce to developing new strategies that reach fast growing diverse markets, health care organizations are continually innovating. How can diversity fuel this innovation?
It is evident that racial, ethnic, and cultural diversity is an important aspect of the health care workforce as it affects employee wellness and the way providers interact and connect with patients. Workforce diversity has been associated with both greater satisfaction with care received and improved patient-provider communication. However, research shows that diversity alone does not guarantee innovation.
This session will provide strategies creating a diverse, inclusive, collaborative, and culturally intelligent workplace and care environment.
1. Explore what it means to be culturally intelligent and why it is important in health care
2. Examine an intentional inclusion model that fosters innovation, engagement, retention, and employee wellness
3. Share strategies for creating a diverse, inclusive and collaborative workplace and care environment