Jacqueline Burandt, Executive Director Center for Learning Excellence, University Health System
*ATD BEST Award Winner
Our growing region is a major medical hub. Competition for patients and staff is stiff. Because we believe it’s our people that are our competitive advantage, we invest in “growing our own” brand ambassadors through extensive talent development at every level of our organization. We start on day one, driving engagement in our vision and unique culture and creating change agents among all new employees through The Journey Begins Now, our onboarding program. Our New U initiative promotes patient loyalty by instilling superb customer service skills in every member of our staff. Our professional development programs help clerical and environmental service staff wanting to become nurses and technicians to achieve those goals—allowing us to recruit clinical staff from within. Our Institute for Leaders delivers a pipeline of ready successor to lead us into the ever-evolving health care landscape.
- Learn the three-step process to align talent development to the organization’s strategic plan
- Demonstrate learning’s value to the organization through leadership development Capstone projects
- Add the buzz factor to all talent development activities