Carole Hackett, Senior VP Human Resources, Houston Methodist
Thomas Vernon, ystem Director Talent Acquisition Strategy and Org Development, Houston Methodist *Fortune’s 2015 “100 Best Companies To Work For”
Among the many changes ushered in with the Affordable Care Act is the shift to value-based purchasing, which ties a system’s reimbursements to the quality of the services it provides. For many systems, the mandate will now be to improve clinical processes and ensure a high-quality patient experience — an outcome highly dependent on the commitment, dedication and skills of a hospital’s employees. When hospitals create an engaging and high-performance-oriented work experience, they not only improve patient satisfaction, but also quality of care outcomes. Both are core criteria in meeting incentive goals under value-based purchasing. This presentation will showcase the Houston Methodist story of how we leverage our values based culture to create the best possible employee and patient experience. We will share our practical approach, our successes, lessons learned and examples of our tools.