Many of the case studies presented at this conference tell stories of success that came to be after having identified a challenge – or received a diagnosis. Good diagnoses are based on observations, data, and feedback from the patient and are the starting point for any intervention. Similarly, for a good ‘engagement diagnosis’ you need a solid assessment of key aspects that impact engagement, timely results, and a clear understanding of differences across populations. There is no panacea for improving engagement, but there are directed courses of treatment that can help treat different ‘conditions’.
This session will cover:
• How asking the right questions helps lead to the right ‘engagement diagnosis’
• Patterns in engagement data that determine the best treatment
• Examples of steps taken to address these focus areas