Overcoming the Barriers to Becoming a Truly Consumer-Centric Healthcare Organization
Al Cornish, Chief Learning Officer, Norton Healthcare
As an industry, we talk frequently about how the patient is at the center of everything we do, but that’s not always been the case in practice. See how one healthcare system, Norton Healthcare is turning the system upside down and examining everything from the patient’s perspective to identify the rigid systems that fly in the face of consumer-based healthcare. As a result of this session, you will understand:
· The consumer change model used;
· How to engage employees in becoming the drivers of the change process and
· How technology is assisting in the consumer revolution in healthcare.