Fifth Third Bank
Marsha Thornton, Vice President & Engagement Strategy Manager, Fifth Third Bank
Gone are the days when engagement meant a pizza party, quarterly team-building exercise or a surprise day of PTO. Today’s employees expect a holistic, integrated experience that moves beyond traditional engagement levers and measurement tools. Fifth Third Bancorp is on an exciting journey to strengthen its award-winning culture through a vibrant, holistic Employee Experience that moves beyond traditional engagement models. Led by the Employee Experience Office, the strategy includes change management, storytelling, unique operating rhythms, recognition mechanisms, engagement measurement tools, and, of course, a passionate team that keeps employee needs at the heart of their strategies. Come ready to learn and discuss:
· The impact of unique yet standardized operating rhythms that help employees stay connected to the business strategy, brand and culture.
· Measurable evidence of how engaged employees enhance customer and community relationships
· How to design a high-performing Employee Experience Office