Supervisor Learning Analytics,
Jennifer Carlson supervises the Learning Analytics branch of the Assessment, Measurement, & Evaluation (AME) team within JetBlue University (JBU) at JetBlue Airways Corp. The team supports JetBlue University decision-makers by conducting ongoing analyses using multiple data sources including learner satisfaction, performance, and business results such as customer satisfaction.
Jennifer holds a Bachelor’s degree in Psychology from North Central College in Naperville, Illinois and a Master’s degree in Industrial-Organizational Psychology from the University of Central Florida in Orlando, Florida. In addition to her background in analytics, Jennifer worked as a curriculum developer for flight attendant and dispatch training at JetBlue University.