Building Career Progression, Employee Engagement and Customer Satisfaction from the Bottom Up
Paul Rumsey, Vice President and Chief Learning Officer, Parkland Health and Hospital System
Most organizations focus their career development resources on leaders, yet the greatest employee population impacts customers on the front line. Individual contributors often feel overlooked, under-appreciated and under-developed, resulting in high turnover rates, low employee morale and negative customer satisfaction scores. Without neglecting leadership development, Parkland Health & Hospital System implemented a robust frontline career development program that won the National Fund/CareerSTAT Emerging Leader Award. This workshop will discuss career development strategy, implementation best practices, risks and methods for overcoming those risks.
• Explain key components of a frontline, career development strategy
• Identify best practices for building a frontline, career development program
• Discuss potential risks for implementing frontline, career development programs
• Formulate risk mitigation tactics to ensure implementation success and sustainability