Employee Experience: Designing for Moments That Matter

Jennifer Waxman, Director, HR Research & Advisory Services, McLean & Company

Employees’ expectations of their experiences at work are evolving. Similar to their customer experiences, they want an overall employee experience that fits more seamlessly into their lives. In the past, organizations have focused on their own priorities as an employer, but that pendulum has swung. Organizations should start with the employee lifecycle, and identify moments that matter; where the employee and employer needs are most aligned. A design thinking approach can be used to engage employees in the process of identifying and designing a best fit solution.

In this session, we will lead participants through a discussion that explores:

• What employee experience (EX) is and how it relates to employee engagement
• Why organizations should care
• Approaches to assessing and improving the employee
Back to the agenda