The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the President of the United States. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce.
The criteria for performance excellence are based on a set of core values: Systems perspective, visionary leadership, customer-focused excellence, valuing people, organizational learning and agility, focus on success, managing for innovation, management by fact, societal responsibility, ethics and transparency, and delivering value and results.
The questions that make up the criteria represent seven aspects of organizational management and performance: Leadership, strategy, customers, measurement, analysis, and knowledge management, workforce, operations, and results.
This session will share how The Goodway Group won this award, and then years later after their strategies hadn’t been updated, changed and improved them in order to qualify again.