Panel Discussion: Affinity, Employee, and Business Resource Groups – Assessing Their ROI

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What are your Affinity, Employee, and Business Resource Groups bringing to the table?
Are they adding to your bottom line? In this panel we will discuss the various ways these networks can be used to bring value to the
marketplace and organization.

Learn how others are successfully measuring and tracking success. Panelists will share best practices, measurement, and assessment tools needed to get track and get your resource groups on a successful and meaningful path.


Jacqueline Robertson
Jacqueline Robertson
Senior Director, Inclusion & Diversity,
Served at ING over the last 14 years most recently as VP, Marketing Business Development.  Prior to this role Jacqui was Global Head of Diversity & Inclusion, VP, Diversity  and HR Generalist.

While at ING, she was instrumental in helping the organization win the prestigious Catalyst Award which annually recognizes innovative organizational approaches with proven, measurable results that address the recruitment, development, and advancement of women in the workplace.

In addition to her experience at ING, Jacqui brings three years of experience in Human Resources with Alter and Associates and 11 years of experience in Human Resources and Sales with CIGNA.
She is active in the community, as serves on the Board for the National Conference for Community and Justice (NCCJ) and as a Big Sister and Mentor for the Greater Hartford Urban League (UL).

Recently, Jacqui was acknowledged as a  2013 Top Executives in Diversity within Black Enterprise magazine.
Mary Ann Downey
Mary Ann Downey
Principal, HR Metrics Coach
Former Manager HR Analytics, ING
Mary Ann Downey or “Mad” as she is known to friends and colleagues is an attorney by training. She began her professional career in large multinational organizations such as Caterpillar, General Motors and ING. She served in a variety of capacities working in the plant, at the business unit level and corporate headquarters. In 2008, she left the corporate world to take a role as a Research Director for start-up firm, the Institute for Corporate Productivity (i4cp), and in 2011, she started her own consulting firm, HR Metrics Coach.

Mad has always been a renaissance woman, and much more interested in the connections between disciplines (the white space) rather than specializing in a specific subject. Her non-traditional professional path and keen problem-solving aptitude has made her successful in working with, and for organizations to maximize their human capital asset.

At Caterpillar, Mad was hired into a high-potential HR rotational program with corporate responsibility, and as part of her rotation, she worked withthe Training & Development function, the Employee Relations & Investigations team, and the Employee Benefits Administration.

General Motors - Powertrain hired Mad as a Labor Relations Representative in Warren, Michigan off 8-mile, and shortly afterward, she took on the additional role of Hourly Personnel Manager, responsible for over 2,000 employees. Throughout her tenure with GM, Mad implemented a labor contract, led hiring and on-boarding programs, implemented workforce planning, and served as an SME for the global PeopleSoft implementation.

In 2001, Mad joined ING as the organizationwas tripling in size after two large acquisitions. In addition to the major integration workrequired with the organizational growth, Mad established a corporate-wide Affirmative Action Program, led the development and implementation of an HRIS architecture, and played a key role in several other projects including corporate governance, tax credit applications, developing/managing theimmigration policy, and establishing an ombudsman office and protocol.

When an opportunity opened within the ING’s International HR department in 2003, she jumped at the opportunity to work at the Regional and Global level. While working in the International Assignment Center (IAC), Mad led several initiatives focused on standardizing processes to create a better experience for assignees and their families, to reduce risk for the organization, and to support management in realizing the full value of their expat investment.

In 2005, Mad was asked to return to the U.S. business in support of an HR transformation. In this role, she led the development of the HR Analytics team and launched an enterprise-wide HR analytics self-service tool. Her team was also responsible for enabling the HR Business Partners to use data to drive business results, managing the enterprise-wide Human Capital Scorecard, developing an annual workforce planning process, conductingroot-cause analysis to identify and solve business challenges, and measuring the effectiveness of business initiatives on workforce results.

As part of her on-going work with Diversity, she spearheaded the Catalyst Award application to showcase, ING’s progress in Diversity and Inclusion. In 2008, ING US was one of two companies to win the Catalyst Award. Mad spoke at the Award Conference about her team’s contribution through using data to identify barriers, build a case for change and to create accountability.
At i4cp, Mad spoke with hundreds of organizations on a wide range of topics including: Diversity, Talent Management, Performance Management, Knowledge Retention, the HR Profession, Workforce Planning and HR Measurement. She led exclusive consortiums, which met monthly, for candid discussions on latest research, real world challenges, successes and failures.

A frequent presenter, she has been invited to present at many professional organizations and conferences, including the Talent Management Alliance (TMA), Society for Industrial and Organizational Psychology (SIOP), Catalyst Awards Conference, Human Resources Planning Society (HRPS), International Human Resources Information Management (IHRIM), and others.
In addition to articles, reports and presentations for i4cp, her work has been published in Talent Management and Diversity Executive magazines. She was a contributor to Dr. Jac Fitz-enz latest book, The New HR Analytics: Predicting the Economic Value of Your Company’s Human Capital Investments (2010).

Mad is based in Atlanta, GA where she is enjoys a wonderful life with her husband, also an attorney, her amazing son, beautiful baby daughter, and her two (dumb) boy dogs.
Rahman Khan
Director, Diversity & Inclusion
Time Warner Cable
Rahman Khan serves as Director, Diversity & Inclusion for Time Warner Cable. In this role, he collaborates with senior leadership and HR professionals as he developsstrategic plans to bring diverse slates of candidates to the company through external partnerships and company networks. Rahman also creates and implements the company’s overall strategy for recruiting in the veteran and disability communities.

Rahman is an active participant in the company’s Veteran’s Task Force, as well as with the Society of Cable Telecommunications Engineers (SCTE) Veterans Initiative. He has participated in several panels about military opportunities in corporations. He has also learned about the military through his participation in a leadership experiential program call Joint Civilian Orientation Course (JCOC) sponsored by the US Department of Defense, as well as other veterans support programs.

Rahman has executive produced and hosteda TV talk show GoodWorks with Rahman Khan on WTVI (a PBS affiliate), and is the creator of the GoodWorks Youth Awards, which honor young people for their contributions to the community. Prior to Time Warner Cable and GoodWorks, Rahman was Director of Diversity and Community Relations with Compass Group and headed the Department of Diversity for Charlotte-Mecklenburg Schools, where he developed and delivered training as well as hosted the TV talk show Diversity Matters.

Rahman has served the community, leading the Charlotte Chamber of Commerce’s Black Professionals Network for over two years. Rahman is also an active member with the Carolinas chapter of NAMIC (National Association of Multi-Ethnicity in Communications). He has participated in three leadership development programs, including Leadership Charlotte, in which he still volunteers. Rahman also participates with Community Building Initiative as a volunteer and former board member, helping to craft and facilitate sessions for Leaders Under 40 (LU40).

Rahmanhas been featured in several TV, radio, and newspaper media. He has been a speaker, facilitator,emcee, and host for many years throughout Charlotte and around the country. He enjoys speaking to young and experienced people alike about understanding diversity, creating partnerships, and doing “good” in the community. Rahman enjoys spending time with his family, traveling, and meeting new people in the diversity and media industries.

He received both his Bachelors and Masters degrees from Florida A & M University. He has lectured in Charlotte at Queens University, Johnson and Wales University, UNCC, and has co-taught a courseat Johnson C. Smith University, as well as serving on their Communications Arts Advisory Committee.
Rahman is married to Anika, a bank economist, and has one loving, growing son.