Benchmarking for Success

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Benchmarking allows executives to assess their inclusion work against other organizations. It’s a critical tool in progressing and working toward a truly inclusive culture and organization. In this session we learn how using the Global Diversity & Inclusion Benchmarking (GDIB) Tool can transform your strategies and provide the groundwork for measuring effectiveness and contributing to your bottom line.

Learn how this innovative, free tool developed by The Diversity Collegium, a not-for-profit organization dedicated to diversity and inclusion in the workplace, can help you assess your inclusion journey.


Pamela Arnold
Director, Member Services,
Kaiser Permanente
Pamela Arnold is the Director of the Contact Centers for the Kaiser Permanente Georgia Region.  In this role she leads the day to day administration and operations for the inbound/ outbound contact center member services interactions, providing insurance plan administrative support, appointment scheduling and providing Nurse Advice services for the members of the Kaiser Permanente integrated Health Plans.  Leading a team of over +350, associates, Pam ensures consistent successful delivery of services to the Georgia members participating in the Health plans.

Prior to joining Kaiser Permanente, Pam served as an executive for three Fortune 500 companies serving as a Senior Vice President in Private Banking with the Bank of America, Human Resource Contact Center leader with Home Depot, Principal and Director for Hewitt and serving as President of a nationally recognized nonprofit Diversity Management think tank, the American Institute for Managing Diversity, Inc. (AIMD).  Her areas of expertise include Customer Service, HR Benefit consulting and strategic diversity management.

Recognized for her work in the area of diversity, Pam is a featured and published writer for the “Insight into Diversity” and “Profiles in Diversity” journal and magazines.  Her experience, passion and commitment to diversity management have resulted in speaking engagements and presentations in Atlanta and across the country including New York City, Chicago, Orlando and San Diego.  She has been a frequently invited guest speaker and panelist at national Diversity events at International Business Machine (IBM), ADP, Kennesaw University, Georgia State University, Emory University, Georgia Institute of Technology and United Parcel Services (UPS).

Pam is the recipient of the Woman of the Year award by the YWCA, The Crystal Hand Grenade Leadership award from Bank of America and The Homer Award for excellent customer service from The Home Depot.  She is a 2007 graduate of the Diversity Leadership Academy of Atlanta.

Ms. Arnold has served the community through Board membership and active participation and leadership roles with the Atlanta Diversity Managers Advocacy Group (ADMAG), US Army Executive Board, United Way, Dress for Success and the United Negro College Fund capital campaigns. She has served as mentor for over 25 years working with students in the Inroads, Urban League, Girls, Inc.  and Year Up! programs.