Director of Business Development
Date: Tuesday June 25th, 2013
Time: 2-3 PM ET
Duration: 1 Hour
Mission Statement, Vision of Excellence, or Commitment to Service. Healthcare organizations have different names for the concept, but in the end, the terms mean the same thing: "Here is our statement on how we treat our patients, and the lengths we will go to ensure our standards are the highest possible."
Despite all efforts to create a workplace culture that exceeds a high standard of excellence, these efforts are only as effective as the employees a company recruits and hires to fit that culture. Often, not enough attention is placed on finding the key candidate with personal values and hard-wired DNA that fit a company’s vision of Service Excellence. Recruitment efforts must be in direct alignment with the culture they are supporting.
In this interactive webinar, participants will:
- Explore and compare various statements of Service Excellence – both inside and outside the healthcare space.
- Learn from what other world-class organizations are doing to recruit candidates that fit their vision of Service Excellence, such as Disney, Baptist Healthcare, Starbucks and Emory Healthcare.
- Identify key behaviors recruiters and hiring managers must account for but often overlook.
- Comparison of HCAHPS and patient satisfaction and its close comparison to Service Excellence.
Provide action steps to align pre-screening with Service Excellence vision and goal statements.
This complimentary webcast is brought to you by SkillSurvey.
SkillSurvey®, Inc. is the inventor of Web 2.0 reference-checking solutions that increase recruiting efficiency and improve quality-of-hire. Its web-based programs allow HR teams to collect feedback from references on a candidate’s behaviors prior to the hire. This patent-pending approach is based on 30 years of research in job competency modeling.
About the Presenter
Brian Gilbert is the Director of Business Development for SkillSurvey and leads the company’s outreach efforts in providing educational content and thought-leadership to SkillSurvey’s alliance partners, group purchasing organizations, and national/state professional organizations. Previously, Brian led the development of an online social media community for HR professionals at Toolbox.com, bringing together over 55,000 professionals to collaborate and share best practices with their peers. He has a degree in Education fromWest Chester University, and presents educational material around the country to a wide variety of audiences.