Things are different in society today. We have a better understanding of the importance and the benefit of diversity and being inclusive. If we all simply conformed to the ways of the majority everywhere we went, that would limit our own personal growth and the value that we can contribute to that organization, culture or group.
“A business can have the best product in the world, but without quality customer service, success won’t last,” says Jim Knight, a former senior director of training and development at Hard Rock International and now an independent consultant. “Service is everything and can really help your business leapfrog the competition.”
Golf is a hobby to many, they play the game passionately and with high expectations even though for many it is played only sporadically. These high expectations combined with passion can also yield immense frustration as golf is an incredibly difficult game for even the most avid player…Leadership can be the same way. Those who are most active at it are often doing it out of passion and a desire to improve (self or others). This desire to change, inspire, and impassion can deliver amazing results one day only to bring dismal results the next.
What does it mean though? What is a leader exactly? Many smart people have studied and pondered this question. And many organizations have spent millions on the quest to develop leaders via readings, courses, competency models, feedback, 360 assessments, executive coaches, and more.
As I work with executives and high potentials, my primary focus is in identifying those unique strengths that each leader has that must continue to be nurtured, strengthened and leveraged in order for them to become the best leaders they can be while at the same time helping their organization achieve its’ goals. I am also passionately focused on identifying in partnership with each coachee those unique development needs that need to be addressed.
Concerns regarding leadership capacity and development have been heightened recently by increasing globalization, business complexity, and the impending retirement of vast numbers of seasoned leaders. This leadership gap has led an increasing number of organizations to place renewed emphasis on the development and acquisition of emerging leaders ― particularly Generation X and Millennials ― who show promise as the leaders of tomorrow.
When it comes to the end of a conflict, it’s only natural for us to want to retreat to a safe corner and regroup so that we can reflect and review on what’s transpired and what we can do to ensure the same problem doesn’t flare up again. Where we run into problems, though, is when we start to sulk and obsess negatively over what happened and who said what.
Article Summary Management’s greatest challenge is delivering results through others. Average managers manage processes; great managers manage people. You’ll go further if you spend less time focused on what you want and more time focusing on how to get there. Cultivating your coaching skills enables you to deliver more results through others by focusing on […]
We often think of leaders as exhibiting big acts of courage – overcoming huge obstacles and saving lives, metaphorically and literally. Yet I’m amazed and humbled at the courageous things leaders do that we don’t think of as brave. The small cour…
Article Summary Finns are notoriously taciturn, so when Microsoft executive Stephen Elop went to Helsinki to take over as Nokia’s CEO, he made a point of telling his team that long silences were no longer acceptable. To turn the struggling phone-maker around, Elop bombarded workers with e-mails demanding feedback and advice, and held soul-baring meetings […]