“Keeping the Promise” in a Fully Customer-Centric Organization: The FedEx Approach

In a market where customers want the “total experience” and seek relationships with organizations that remain long after the sale, how can you ensure your organization carries these…

How to align your front line staff with the ever-changing needs of the customer

Ensuring that team members have the right mix of competencies and skills Aligning front line teams to truly focus on the vantage point of the customer Linking the…

Accelerate Analytic Capabilities within HR for SWP: The People Part

As technology is advancing to enable us to answer bigger, more strategic questions- what does that mean for the people we need on our Workforce Analytics and Planning…

The Power of the Human Touch: How Talbots Have Incorporated a Customer Service Philosophy into their Hiring Strategy

At Talbots, where “giving hugs” is a growing part of the culture with those employees who interface with the consumer, Susan Collins will discuss how she has incorporated…

Hiring for Healthcare Excellence and the Patient Experience

Creating the best patient experience through hiring PeaceHealth Southwest’s best caregivers Understanding the impact recruitment has on patient experience and how organizations can increase patient loyalty through hiring…

Creating and Optimizing Your HiPo Talent Pool with Apprentice Programs (Adcap)

What if the talent community shifted its negative-thinking “Why do people fail at a job?” into a forward thinking “Why are they successful?” Recruiters across the country bemoan…

Look Ahead! – Grooming Early Stage High Potentials (IBM)

There are two distinct categories of high-potential employees. Late-stage high-potentials include experienced managers ready to make their way into the executive ranks. This group is typically identified as…

Assessing High Potentials at Southwest Airlines – The Language of LUV

How leaders generate results is more important that the results generated. If they are not leading with LUV, they are not leading. At Southwest Airlines, Servant Leadership is…

From Teams of High Performers, into High Performance Teams

In high-velocity, complex businesses, one of the opportunities for HR leaders is helping groups of strong individual performers to maximize their performance as leadership teams. Unlocking the talent…

Build Effective HRBP and Manager Partnerships for Organizational Success

Talent management must be a top priority for all managers in an organization. Partnering with HR & Recruiting professionals will drive effectiveness in the process, but it is the organizational leaders who must embrace a talent management mindset.

PANEL DISCUSSION: Building the Case for Candidate Experience – From the Evidence

What exactly would it mean if candidates and employers were ‘partners’ when it came to sharing information about themselves during the business process we call ‘recruiting’? Would it…