Inclusion vs. Diversity in Your Organization

In this webcast Jacqueline Robertson, Senior Director of Inclusion & Diversity at Grainger and Mary Ann Downey, Principal at HR Metrics Coach, will provide a framework on how to think about inclusion and diversity, and how they fit together.

Inclusion Sold Separately

A lot of organizations treat inclusion like its sold separately. You’ve taken the time to pull together a diverse team, but until you effectively include those team members into the organization, you wont enjoy the benefits of the diversity. It’s like having an amazing gift that requires batteries, without the batteries.

Creating a Customer Centric Environment

George Larribas from Wells Fargo will discuss the five phases to creating a customer centric environment, how to view the customer service as a journey not a destination…

“Keeping the Promise” in a Fully Customer-Centric Organization: The FedEx Approach

In a market where customers want the “total experience” and seek relationships with organizations that remain long after the sale, how can you ensure your organization carries these…

How to align your front line staff with the ever-changing needs of the customer

Ensuring that team members have the right mix of competencies and skills Aligning front line teams to truly focus on the vantage point of the customer Linking the…

Case Study: Unleashing Hamptonality from the Inside Out

A case study on how a brand 30 years young, built on the pillars of quality, value, cleanliness, and consistency has created differentiation through its culture Participants will…

The Power of the Human Touch: How Talbots Have Incorporated a Customer Service Philosophy into their Hiring Strategy

At Talbots, where “giving hugs” is a growing part of the culture with those employees who interface with the consumer, Susan Collins will discuss how she has incorporated…

Assessing High Potentials at Southwest Airlines – The Language of LUV

How leaders generate results is more important that the results generated. If they are not leading with LUV, they are not leading. At Southwest Airlines, Servant Leadership is…

From Teams of High Performers, into High Performance Teams

In high-velocity, complex businesses, one of the opportunities for HR leaders is helping groups of strong individual performers to maximize their performance as leadership teams. Unlocking the talent…

Build Effective HRBP and Manager Partnerships for Organizational Success

Talent management must be a top priority for all managers in an organization. Partnering with HR & Recruiting professionals will drive effectiveness in the process, but it is the organizational leaders who must embrace a talent management mindset.

Coming Alive: The Journey To Reengage Your Life And Career

Nobody is immune to employee disengagement, the fast spreading affliction that costs organizations $ 500 Billion per year in lost productivity. The issue is sweeping across the business world and touching nearly every industry with 70% of the workforce self-identifying as being disengaged.