CASE STUDY: McKesson: Further along in a Successful HR – Finance WFP Partnership

With the successful adoption of this partnership between HR – Finance, and with top leadership support, senior executives involved with this partnership discuss their journey to take this…

“Being the Business” – Workforce Planning and Management at Accenture

At Accenture, the collective talent and ability to make “High Performance Delivered” a reality every day is critical. As a result, aligning HR with the business is key…

CASE STUDY: An Early Adopter of Strategic Workforce Planning Finds New Keys to Success

An Executive Focus on the Talent Agenda and Predictive Analytics In this presentation, Rogers Communications will discuss how it has re-evaluated its workforce planning approach over time to…

Creating a Customer Centric Environment

George Larribas from Wells Fargo will discuss the five phases to creating a customer centric environment, how to view the customer service as a journey not a destination…

“Keeping the Promise” in a Fully Customer-Centric Organization: The FedEx Approach

In a market where customers want the “total experience” and seek relationships with organizations that remain long after the sale, how can you ensure your organization carries these…

How to align your front line staff with the ever-changing needs of the customer

Ensuring that team members have the right mix of competencies and skills Aligning front line teams to truly focus on the vantage point of the customer Linking the…

Accelerate Analytic Capabilities within HR for SWP: The People Part

As technology is advancing to enable us to answer bigger, more strategic questions- what does that mean for the people we need on our Workforce Analytics and Planning…

Case Study: Unleashing Hamptonality from the Inside Out

A case study on how a brand 30 years young, built on the pillars of quality, value, cleanliness, and consistency has created differentiation through its culture Participants will…

Challenges in Adopting Recruiting and Social Media Branding Globally

What are the better approaches, the caveats, and lessons already learned in adopting social media platforms across different countries and regions?

Challenges and Lessons Learned In A Decade of Global Recruiting

Global Recruiting has become a fundamental competency in our profession as more and more companies expand business or operations globally. This panel of corporate recruiting leaders will share…

Creating and Optimizing Your HiPo Talent Pool with Apprentice Programs (Adcap)

What if the talent community shifted its negative-thinking “Why do people fail at a job?” into a forward thinking “Why are they successful?” Recruiters across the country bemoan…