How to Develop an Agile and Innovative Talent Strategy

Develop a winning talent strategy that strives for increased agility and innovation.

To thrive in today’s retail marketplace, you need an innovative, forward-thinking talent strategy—one that leverages the new set of “rules” for attracting and retaining talent that embraces the digital revolution.

How to align your front line staff with the ever-changing needs of the customer

Ensuring that team members have the right mix of competencies and skills Aligning front line teams to truly focus on the vantage point of the customer Linking the…

The Power of the Human Touch: How Talbots Have Incorporated a Customer Service Philosophy into their Hiring Strategy

At Talbots, where “giving hugs” is a growing part of the culture with those employees who interface with the consumer, Susan Collins will discuss how she has incorporated…