Leadership and Emotional Intelligence: The Keys to Driving ROI and Organizational Performance

23 Aug 2016

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Emotional Intelligence, popularly referred to as EI or Emotional Quotient (EQ), has become a prolific topic within corporate leadership development. This original research by the Human Capital Institute (HCI) and Multi-Health Systems (MHS) uses insights from organizational leaders surveyed in the spring of 2013 to address the usefulness and application of Emotional Intelligence as a factor in developing leaders, shaping organizational culture, and ultimately impacting an organization’s financial performance.

The corporate world has long recognized that the greatest and most effective leaders offer more than traditional intelligence. Indeed, countless “smart” leaders have fallen from grace in recent years, during a time when maintaining composure and keeping emotional reactions in check has never been more publicized. When it comes to building strong leaders, organizations are now turning to the concept of Emotional Intelligence to help give leaders a new type of intelligence edge above and beyond technical aptitudes.
We argue that Emotional Intelligence is more than an amorphous concept related to “playing well with others.” It is made up of a specific set of observable and measurable emotional and social skills that impact the way people perceive and express themselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way. In fact, the process/ mechanism by which EI impacts an organization and its bottom line is through its role in creating a high-performance culture. As Roger Pearman, Founder and CEO



A leading publisher of scientifically validated assessments for more than 30 years, Multi-Health Systems Inc. (MHS) serves clients in corporate, educational, clinical, public safety, government, military, pharmaceutical, and research settings. MHS has grown to become an international company with products sold in more than 75 countries and translated into over 50 languages. With offices in North America and partners around the world, MHS is dedicated to strong product growth, an optimal user experience, and creating digitally and globally driven products. mhs.com/tap

Multi-Health Systems Inc. (MHS) is a partner in our 2016 Employee & Organizational Development Summit