How Stephen Elop got Nokia’s Workers Talking

03 Jun 2011

Article Summary
Finns are notoriously taciturn, so when Microsoft executive Stephen Elop went to Helsinki to take over as Nokia’s CEO, he made a point of telling his team that long silences were no longer acceptable. To turn the struggling phone-maker around, Elop bombarded workers with e-mails demanding feedback and advice, and held soul-baring meetings at which managers were expected to speak up about their divisions’ strengths and weaknesses. “I’ve heard my colleagues speak more in the last four months than in the last 10 years,” says Mary McDowell, a senior executive. (summary & title from SmartBrief)

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Source: Bloomburg BusinessWeek